Frequently Asked Questions

Q. What if we already have an internal technical support staff?
A. No problem! Many of our clients have a designated IT support person or in-house IT staff to handle day-to-day technical issues and minor network problems. These organizations count on Nerd Alliance for the most critical network support functions, such as server maintenance, user account administration, security and advanced applications support.

Q. What if I have a network problem after business hours or over the weekend?
A. Our Technical Support Center is always open, 24 hours a day, 365 days per year. Call us anytime.

Q. Does Nerd Alliance use sub-contractors?
A. No. Unlike other IT support providers that farm out work to technical contractors, Dataprise hires and employs our own engineers. All of our technical staff members undergo rigorous training and criminal background checks and are required to sign confidentiality agreements to protect our clients' privacy and sensitive information.

Q. What are flex plan term options?
A. We offer flexible and affordable two-year, one-year and month-to-month service plan options to meet the different needs of our clients. Your organization will receive the same great support no matter which flexible option you choose.